“Hi, I ordered the new, premium router and I think I’ve received the normal one?”
“Ok I’ll just check for you…” (Not sure how he was going to check what I’m holding in my hand…
“Ok sir, I’ve had a look and you’ve definitely been sent the correct router.”
“Have I?”
“Yes.”
“I don’t think I have.”
“I can assure you it is the correct hub.”
“Well why does it not look like the correct hub?”
“Er… what does it look like?”
*some time passes, many words are said*
“Ok sir I do apologise about that, you have been sent the wrong hub but I will get the correct one sent out to you tomorrow.”
Every new service provider seems to f*** up provisioning at some point – it happens without fail, every single time. I just find it astounding that with the exception of one company, every utility company that has provided (or attempted to provide) services to our 18 month old home has got the provisioning / customer on-boarding process completely wrong.
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